In the Contract Negotiation and Management context, the phases are as follows:
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| | assessment: A review of the client's current contracts in order to establish individual competency and related business performance including: a. Pre-work to establish buy-in and sponsorship from the organisation and participating managers. b. Putting the need in context of objectives of any training, challenges facing the business and values that should be reflected. c. Considerations for tailoring the programme using specific business examples.
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achievements: The customisation and delivery of the training, being outcomes based and participative. Measurement is via participant reaction and through assessment during the programme, typically return on investment is within 3 months of running the programme.
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action: Assessing skills transfer to the work environment and impact on the business, including feedback to individuals and managers, follow up sessions and monitoring in the workplace.
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